With Best Insurance Service Access Guard Achieves CCSL Award

Asuransi Astra, good service is not just limited to providing friendly service to customers and program product offerings, but also provides various support facilities. Access Guard, Astra Insurance contact center facilities are very aware of the capabilities and needs of its customers to access a variety of information and assistance quickly and appropriately or in the sense of information fast. Awareness of the needs of customers who are accompanied by service that makes Access Guard received the Contact Center Service Excellence (CCSE) Award 2016 given by Carre Center for Customer Satisfaction and Loyalty (Carre CCSL), consultants Service Quality and Customer Management at Hotel Mulia Senayan, Jakarta).

With so many working with the Service Excellence Magazine, Carre CSSL monitoring service 183 brands of contact center industry Banking, Financing, Insurance, Telecommunication, Automotive and Service Industry as measured by three indicators of important customer touch point, namely access, system and procedure and people. Monitoring conducted from July to December 2015 resulted Index Service Level which was then called the Contact Center Service Excellence Index (CCSEI).

Monitoring of contact center services done by Mystery Calling conducted in the morning, afternoon, and evening on weekdays at random and regular. Nevertheless with the random system is done at random times, each industry will still get the same treatment by equating the scenario focuses on the exploration of product information. Each contact center was contacted eight times per month, or 48 times during the monitoring period, so in other words monitoring contact center on 183 brand has produced at least 8784 service call center performance data. The data is then calculated by adding the results of multiplication weighting customers touch points with a score each. The data shows more uniform performance uniform.

In such monitoring, Access Guard 24 Hours at number 1500112 assessed successfully meet customer touch point indicator and obtain CCSEI amounted to 90.832; This index is an index exceptional and earned the top score category. Present at the ceremony of the award represent Asuransi Astra, Mustika Wulandari, Vice President of Service Management Insurance Astra stated, "This award could not have achieved without our loyal customers provide trust and support us to continue to grow. We are grateful for the trust that customers give up now. Personally I also thank the entire team of contact center Access Guard who continue to give service SEXY (Service Excellence for You) to all customers. Going forward, we will make this award as a motivation to continue providing services and growing SEXY be better. "

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